Discuss any two role of NGOs (Non-Government Organisations) in consumer protection.

Answer – NGO means Non-Governmental Organisation. Consumer organisations educate buyers through publications, seminars and campaigns; test products and publish useful information; encourage consumers to protest against exploitation; provide legal advice; assist in filing complaints; represent eligible consumer interests; and draw public or government attention to unfair practices.

Examples include the Consumer Guidance Society of India and the Consumer Education and Research Centre. Their collective effort helps an individual who lacks information, resources or bargaining power. Assistance should be based on genuine evidence and the applicable complaint procedure.