State any three measures to improve communication effectiveness.

• Answer – Clarify ideas before communicating and decide the purpose of the message.
• Communicate according to the receiver's needs, language and understanding.
• Consult others where useful before preparing the message.
• Use suitable language, tone and content; avoid ambiguity and unnecessary jargon.
• Include information of value to the receiver and connect instructions with their purpose.
• Obtain feedback to confirm understanding and allow questions.
• Communicate for present as well as future needs; maintain consistency.
• Follow up communications to check whether required action occurred.
• Be a good listener: give attention, avoid premature judgement and acknowledge concerns.

The remedy must address the cause: clearer language helps semantic difficulty, while trust and attentive listening address psychological barriers.

Objective Type Questions